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We contacted the casino to clarify the required documents and verify the player's account. Shortly after, the casino resolved the issue and paid the player. The complaint was marked as resolved.

We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.

The player from the Netherlands had trouble withdrawing funds from the online casino. Her account was closed after she won €10,000, and the casino cited restrictions on Dutch players.

We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

However, the casino subsequently paid all pending withdrawals. We marked the complaint as 'resolved' in our system after the player confirmed receipt of her payments.

The player from Germany has deposited money into casino account but the funds seem to be lost. It was received back.

There was no issues, everything was verified within 20 min, and received email from Gigadat confirming my cash out request, and they said they will process it the next business day, but later that day the money was deposited in my account. About 12 hours after I requested the cash out..Awesome!!

The player from Brazil deposited money to the casino on May 14th, 2024. However, as of May 15th, the deposit had not been reflected in the casino account. The casino attributed the delay to problems with the payment provider, despite the player providing proof of the PIX transaction.

The player from Netherlands had requested a withdrawal and it had been pending for a few days before he submitted the complaint. The complaint was resolved. The player received the payment 10 days later. The payment was delayed due to issues on the payment provider's side.

She had been charged extra for each deposit, and her withdrawal was consistently declined. The casino eventually closed her account and offered a refund, but she faced issues due to her bank not supporting IBAN. After we intervened, the casino confirmed a refund of £80.02. The player received £77.79 and confirmed the resolution of her complaint.

Man kann sich ja denken was passiert ist mit den 130 Euro,1500 Euro umsetzen mit 130 Euro.Das klappt nicht,man hat zwar die Möglichkeit Freispiele zu kaufen,das darf man aber in den 5 tagen nur einmal.Es kam wie es kommen musste ,das Geld ist weg.Wer von den Damen nun Recht hatte weiss ich bis heute nicht.

So far so good! After 3 payouts, a bank suddenly asks for a document with a transactions ID. Everyone knows that there is no such thing in Germany!

The player from Bulgaria had encountered issues with his withdrawal requests at an online casino. Despite having verified his profile, his withdrawal requests had been repeatedly rejected without explanation. He had attempted to withdraw his winnings through various means, including three different bank accounts, but all attempts click were unsuccessful.